Welcome to the Victorinox Swiss Army Service Site

You may use this site to enter or view service requests for Timepieces (please confirm which timepiece you have below), Cutlery, Pocket Tools, Swiss Tools, Apparel, Bamix and Caran d'Ache Pens. We do not offer service for fragrance at this time.

For service on a travel gear item, please click this link.

For Timepiece repairs,

If your logo looks like this please click this link.
If your logo looks like this please use this site to enter your repair.

Start by clicking the Create New Repair request button, or if you are returning to this site to view the status of an existing repair, please enter your email address and order number or, if you are one of our retail customers or a Victorinox Store, enter your store number, and click the search button.

Please do not use the back button on your browser. Use the Continue and Back buttons on the screen.

Search for an Existing Consumer/Employee Repair


Search For an Existing Store Repair

Enter New Repair

Account Number: